FAQ
Winoly Casino FAQ: answers to the most common questions
Licence, bonus, payout times or verification: here you'll find concise answers from our hands-on test – sorted by topic so you don't have to search for long.
18+ · Bonus terms and country availability apply · Please gamble responsibly.
Everything important about Winoly in brief
The answers on this page are based on our own test: we opened an account, deposited, played, quizzed support and requested a withdrawal. Where details depend on your country – such as the bonus stages or available payment methods – we point this out explicitly.
Want more detail? Every major topic has its own page: the bonus check, our overview of deposits and withdrawals and the guide to the mobile web app.
Account & security
Questions about your account, licence and security
Is Winoly Casino licensed?
Yes. Winoly Casino operates under a licence from the Curacao Gaming Control Board, licence number OGL/2024/589/0556.
How long has Winoly been around?
Winoly launched in 2026, making it one of the newest online casinos on the market.
How long does registration take?
About a minute. You enter your email, password and country, and decide right on the form whether you'd like to receive bonus offers.
Which languages is Winoly available in?
12 languages, including English, German, French, Spanish, Italian and Portuguese.
Bonus
Questions about bonuses and promotions
How big is the welcome bonus?
In total, 330% up to €1,550 plus 370 free spins, spread across several deposits. The exact stages depend on your country.
Can I play without a bonus?
Yes. You can opt out of bonus offers when you register and then play without any wagering requirements.
Is there cashback?
Yes. Every Monday you get back up to 20% of your losses from the previous week.
What is the Casino Shop?
Every bet earns you coins, which you can swap for rewards in the Casino Shop. Find out more on our VIP, shop & tournaments page.
Payments
Questions about deposits and withdrawals
What is the minimum deposit?
€20. Winoly doesn't charge any fees for deposits, whether by card, e-wallet or crypto.
How fast does Winoly Casino pay out?
Withdrawals are processed Monday to Friday between 09:00 and 18:00 (GMT+3). After that, crypto and e-wallet payouts usually arrive within 24 hours, while bank transfers take 1 to 7 days.
What are the withdrawal limits?
A maximum of €500 per transaction and per day, and €10,000 per month. The minimum withdrawal is €10 by bank, €50 in crypto and €20 for other methods.
Which cryptocurrencies are accepted?
Bitcoin, Bitcoin Cash, Litecoin, Tether, USD Coin, TRON, Solana, Ripple, Dogecoin and Cardano – all for both deposits and withdrawals.
What documents do I need for verification?
A photo ID, a recent proof of address and proof of your payment method. You can upload everything in your account or send it by email; checks take 1 to 5 days.
Games
Questions about games and the live casino
How many games does Winoly have?
Over 15,000 titles from 92 studios, including Pragmatic Play, Play’n GO, Hacksaw Gaming, Nolimit City and Evolution Gaming.
Is there a live casino?
Yes, with blackjack, roulette, baccarat and game shows. In the Live VIP section you'll also find Evolution Gaming's VIP tables.
Are return-to-player rates (RTP) shown?
Unfortunately not in the lobby. You can usually find the theoretical return-to-player rate in each game's info menu.
Mobile
Questions about mobile use
Is there a Winoly app?
There's no app to download. Winoly is an instant-play casino that runs right in your browser – on iPhone, Android, Mac and Windows.
How do I add Winoly to my home screen?
On iPhone via Safari → Share → “Add to Home Screen”, on Android via Chrome → menu → “Add to Home screen”. You'll find the full guide on our app page.
Help & player protection
Questions about support and player protection
How do I contact customer service?
By live chat around the clock, by email or via the contact form. In the chat, a real agent usually answers straight away.
Can I take a break from playing?
Yes. Under My Account → Settings you can choose a break of 1 day, 3 days or 1 week. For a longer self-exclusion, contact support.
Can I set deposit limits?
We weren't able to set deposit, loss or wager limits during our test. So set yourself a fixed budget and stick to it.
Didn't find your question?
Then it's best to ask support directly. The live chat is staffed around the clock, and in our test we had a real agent on screen in less than a minute – even in the middle of the night. For anything that isn't urgent there's email and a contact form; our email reply arrived within a few hours.
And if you notice that gambling is getting out of hand: get support. Gambling is only permitted from the age of 18 and should always remain entertainment.
Winoly Casino – start playing instantly
Casino · Instant Play · 18+
Rated 8.6 in our review
330% up to €1,550 + 370 free spins are waiting for your new account. Nothing to install – open Winoly in your browser and you're in the lobby within seconds.